Because we understand that every hospitality operation is highly diverse, we offer consulting services and training solutions exclusively designed for each brand and each hotel. We analyze, structure, optimize and guide in close cooperation with our clients.
While strengthening your hotel as a brand, our consultants ensure better guest satisfaction and attracting more guests in order to maximize profitability. With our performance management tools, we evaluate, optimize and strengthen the property's operations.
We enable teams to deliver exceptional guest service and advise on optimizing results through analyzing and streamlining the entire operation, and creating property-specific Standard Operating Procedures (SOPs).
Key to success is a deep knowledge of guest wants and expectations, observing travel and market trends, and benchmarking with competitors.
With our international experience in turnaround management, our consulting team guides and supports restructuring and repositioning processes to realign with new strategies and management principles.
We offer individually designed training programs - from group trainings for entire departments to personal on-the-job trainings and coaching.
Before the training commences we determine the training demand by analyzing KPIs and guest satisfaction. Together with our clients we also define measurable results and contribute to staff growth potential.
Our palette of hospitality training programs ranges from general etiquette and service standards to department specific teaching for all service departments of a hotel's operation - all consistent with the culture and heritage of your brand and the destination.
All RVS training programs are available for hotels, yachts, resorts and private households.
Whether it is about pre-opening, re-opening, to fill a gap or to steer a hotel for an entire season, RVS provides interim management solutions that match the particular requirements.
We assign task force teams or consultants well-experienced in the GM role to manage and further enhance the operation of your property.
Additional value is created through the combination of Interim Management and Hospitality Training, executed by the interim managers while leading the on-site operation.
Contact us for your individual solution!